-
We appreciate the impact of the rising cost of living, unfortunately this also impacts the cost of running a GP Clinic. Due to this, in combination with the lack of sufficient increases in Medicare rebates for General Practice services, we must be a private billing practice. Our doctors are specialist General Practitioners, and our fees also reflect their training and skill.
Payment is due at the end of the consultation and billing is at the doctor’s discretion. The fee tab is a guide to our fees as of July 1st 2024. Fees apply to all ages.
If you have a Pension, Healthcare, or Veterans Affairs card, please present it at reception. Note: this does not entitle you to a discount.
-
At Australian Family Medical we are pleased to offer a range of specialised GP services. Many of these will attract specific fees. Please contact reception and we can provide further information.
Mental Health Care Plans - $239.00
ECG - $35.00
Iron Infusions - $252.90
Skin Checks (MoleMax technology) - $219.00
Ambulatory Blood Pressure Monitor - $50.00
Holter Monitor - $60.00
Wound Care - Variable, speak to your doctor
Plastering/Fracture Management - Variable, depending on site and type of plaster required
Implanon Insertion - Variable depending on insertion/removal circumstances
Skin Cancer Procedures - Variable depending on size, site, complexity and type of lesion
Coming soon – speak to us to join a waitlist
- Mirena Insertion
- Vasectomy
-
Services Covered by Medicare
Some services attract a higher rebate from Medicare which allows us to bill the cost of these directly to Medicare (Bulk Bill). This applies for:
- GP Management Plans /Team Care Arrangements
- Health Assessments
- Medication Reviews
THE MEDICARE SAFETY NETS
The Medicare safety nets give you extra support if you have high out-of-pocket medical costs. Once you incur a certain amount of out-of-pocket costs for out-of-hospital medical services during a calendar year, Medicare gives you a higher amount back for the rest of the year.
Anyone enrolled in Medicare is eligible for these safety-nets. You can check your Services Australia account to find out where you are up to at any time.
Once you have reached your Medicare safety net, your gap fees will be reduced substantially by Medicare’s increased rebate. This applies not only to General Practice services but also to any services that attract Medicare rebates, including those by private specialists.
PBS SAFETY NET
Once your family spend a certain amount on PBS medication during a calendar year, you’ll reach the PBS Safety Net threshold. After you reach this threshold, you will need to apply for a PBS Safety Net Card. With this card you will get cheaper medication. Please discuss this further with your pharmacy. Description text goes here
-
We encourage our patients to sign-up for MyMedicare via MyGov. Please discuss this with us if you require assistance.
-
If you are experiencing respiratory symptoms such as a cough, cold, runny nose, shortness of breath, or fever, please speak with our reception team before your appointment or entering the clinic. This helps us ensure the safety and well-being of all patients and staff.
Thank you for your cooperation!
-
For Workers Compensation cases, the initial visits prior to your case account being established are payable on the day and you can then have these reimbursed through your insurer. These visits do not attract any Medicare rebates.
For interstate claims and companies governed by AMA fees, we kindly request that patients pay the account in full and then submit a claim to their insurer for reimbursement.
If you're unsure before booking, feel free to reach out to our friendly reception team for assistance.
-
Cancellations within 3 hours of the appointment time will incur the full cost of the consultation as a non-attendance fee and no Medicare rebate will apply. This is because that time slot was reserved for you and after this timeframe, it is unlikely for us to be able to book that appointment for another patient, so this causes a loss of income. Additionally, with the current demand for appointments, this policy helps ensure that our appointments go to those who need them.
We do understand that exceptional circumstances occur. Please contact reception if you believe you have an exceptional circumstance.
If you’re running late for your appointment, please let us know in advance. This helps us determine if the doctor will still have enough time to see you. Arriving more than 5 minutes late may cause delays for other patients, and the doctor may not be able to see you.
-
Our doctors use telephone appointments at their own discretion. You can request these; however, this will be assessed on a case-by-case basis. Telephone consultations incur the same fees as face-to-face consultations.
Due to Medicare requirements, we must see you face-to-face once in a twelve-month period to attract a Medicare rebate for telephone consultations.
-
If your results are urgent, a clinical staff member will contact you as soon as possible. If follow-up is needed, you will receive an SMS asking you to book a non-urgent appointment. For results within the normal range, you will receive an SMS confirming that no further action is required.
*If you have opted out of clinical messages you will receive a call or letter instead of an SMS.
-
We have a comprehensive reminder system in place to help you stay on top of your health. You will receive an SMS from your doctor when you're due for important follow-ups such as pathology tests, skin checks, cervical screenings, immunisations, and other routine health assessments.
These reminders are designed to ensure you don’t miss any essential appointments or preventative care, helping you maintain your overall well-being.
*If you have opted out of reminder messages you will receive this reminder in letter form.
-
While email communication is convenient, it is not the ideal option for medical practices due to concerns about privacy and response times. Patient information shared via email may be vulnerable to unauthorized access, putting sensitive health data at risk. As a result, we inform all patients of these risks and require a signed consent form if they choose to receive information via email.
Additionally, emails can be missed or delayed, making them unreliable for urgent medical matters. For any medical concerns, we strongly recommend calling the clinic directly.
-
The Translating and Interpreting Service (TIS National), provided by the Department of Home Affairs, offers professional interpreting services for individuals with limited English proficiency.
If you require an interpreter for your consultation, please inform our reception team when booking your appointment. All our doctors are registered with TIS National to ensure clear and effective communication during your visit.
-
Home Visits: We currently provide services to Queen Victoria and Respect nursing homes. If you have any questions or need further information, please feel free to reach out to us.
-
Medical certificates require an appointment with a doctor and consultation fees apply. We keep a number of appointments available for on the day use, please book online on the day or call reception.
-
Prescriptions require an appointment with a doctor, as they need to assess your medical history, and current health needs to ensure the appropriate medication is prescribed. Consultation fees apply for these appointments. Please note that regular reviews are essential for medication management, and in some cases, follow-up appointments may be necessary to monitor your progress or adjust treatment.
If you have any concerns about your medication or would like to schedule an appointment, our team is here to assist. In the future we anticipate rolling out script requests for certain medications, for a fee via Hot Docs.
Please be aware that our clinic policy is that our doctors cannot prescribe S8 pain medications, sleep medication or stimulant medication on the first visit.
-
If you lose a script or document, we are unable to replace these without an appointment as it still requires our time to replace these for you. We offer electronic versions of these, and this may mitigate any issues with lost documents, please request these during your appointment.
-
We want to inform you about an important aspect of how we document our consultations.
We utilise AI note taking tools at Australian Family Medical to accurately and efficiently capture the details of our discussions and the outcomes of our appointments. This ensures that we can focus more on our conversation and less on manual note taking, enhancing the quality of care you receive.
Your consent is crucial for us to use this technology. Your information will be handled with the utmost care, and the use is aimed solely at improving your healthcare experience. Please let us know if you would like us to provide further information regarding the specifics of this technology at any point.
In returning your consent form you are agreeing to allow your clinician to use AI note taking technology during your consultations.
-
At Australian Family Medical we do not routinely offer home visits.
However, under exceptional circumstances, home visits may be provided at the discretion of the attending doctor.
Patients requiring a home visit must contact the practice directly to discuss their needs. The doctor will assess the situation and determine if a visit is appropriate
-
Our clinic reserves the right to charge an additional administrative fee ranging from $20 to $40 in certain circumstances. This fee covers the additional time and resources required to manage complex administrative tasks.
If you have any questions about this fee, please speak with our reception team.
-
Australian Family Medical takes the privacy of our patients seriously. We have taken all reasonable measures to ensure that your privacy and healthcare information is protected.
We comply with Australian Government Legislation, ensuring that the privacy of our patients is maintained.
A copy of our privacy policy is available via this link.
-
We value patient feedback as an essential part of improving the care we provide. Your opinions and experiences help us better understand how we can enhance our services and ensure we meet your needs. Whether it's regarding your experience with our doctors, clinical staff, or administrative processes, we encourage you to share your thoughts.
All feedback is reviewed carefully and used to make continuous improvements to ensure the highest standard of care.
You can provide your feedback directly through our website, at the clinic, or via our patient satisfaction surveys.
-
We’re the new clinic in town, and we’d love your help in sharing the love! If you’re happy with our care, why not spread the word to your friends and family? Whether it’s grabbing some of our brochures, sharing our contact magnets, or just mentioning us in a conversation, every little bit helps.
Let us know if you’d like any materials to pass along – we’ll happily provide! Together, we can grow our community and make healthcare even better for everyone. Thank you for being part of our journey!